1. Overview
APTS Turn Pro provides apartment turn management and damage recovery software for multifamily property owners and managers. Our platform includes a mobile inspection app (iOS and Android), secure cloud video storage, and expert damage reporting to help property teams capture, document, and recover damage revenue efficiently.
Access to APTS Turn Pro is by invitation only. Users do not self-register. Accounts are created by your organization's administrator, and you receive an email invitation to activate your account and set your credentials.
This Privacy Policy applies to:
- The APTS Turn Pro website at aptsturnpro.com
- The APTS Turn Pro mobile application on Apple iOS (iPhone and iPad)
- The APTS Turn Pro mobile application on Android
- All related Services, APIs, and communications
2. Information We Collect
We collect information you provide directly, information collected automatically when you use our Services, and information from your device when using our mobile app.
Information You Provide
- Account & Profile: Name, email address, phone number, company name, and job title — provided by your organization's administrator when your account is created on your behalf. You activate your account via an invitation link sent to your email. We do not offer public self-registration.
- Property & Unit Data: Property names, addresses, unit numbers, lease information, and related records you enter into the platform.
- Inspection Media: Videos and photos recorded or uploaded through the mobile app for damage documentation and reporting.
Information Collected Automatically
- Device Information: Device model, OS version (iOS/Android), unique device identifiers, and mobile network info.
- Location Data: Approximate location (from IP) on web. Precise GPS on mobile only when you grant permission, to associate inspections with unit addresses.
- Usage Data: Screens visited, features used, session duration, crash reports, and error logs.
- Log Data: IP address, browser type, app version, timestamps, and referring URLs.
3. Mobile App Permissions (iOS & Android)
Our mobile app requests only the permissions necessary to deliver core functionality. You will be prompted before any permission is used and can revoke permissions at any time in your device settings.
| Permission | Why We Need It | Required? |
|---|---|---|
| Camera | To record inspection videos and capture photos of unit conditions for damage reports. This is the core function of the app. | Required |
| Microphone | To capture audio during inspection video recordings so inspectors can narrate damage observations. | Required |
| Photo Library | To allow uploading of existing photos or videos from your device to supplement an inspection report. | Optional |
| Location | To automatically associate an inspection with the correct property address and verify on-site presence during an inspection. | Optional |
| Notifications | To deliver report completion alerts, inspection reminders, and important account notifications. | Optional |
| Network Access | To upload inspection videos to secure cloud storage and sync data with the APTS Turn Pro platform. | Required |
iOS — App Tracking Transparency (ATT)
On iOS 14.5 and later, Apple requires apps to request permission before tracking your activity across other companies' apps and websites. We do not engage in cross-app advertising tracking. If an ATT prompt appears, you may safely choose "Ask App Not to Track" with no impact on core functionality.
Android — Data Safety
In compliance with Google Play's Data Safety requirements, we disclose in our Play Store listing which data types our app collects, whether data is shared with third parties, and that all data is encrypted in transit (TLS 1.2+) and at rest (AES-256). You may request deletion of your data at any time (see Section 8).
4. How We Use Your Information
We use collected information strictly to provide and improve our Services:
- Operate, maintain, and improve the APTS Turn Pro platform and mobile apps
- Process inspection video uploads and generate damage reports
- Send transactional communications — report completions, account alerts
- Authenticate users and secure accounts
- Respond to support requests and customer inquiries
- Send product updates or marketing emails (opt out at any time)
- Analyze aggregated usage trends to improve platform performance
- Detect and prevent fraud, abuse, and security incidents
- Comply with applicable laws and legal obligations
6. Data Storage & Security
All data — including inspection videos, damage reports, and account information — is stored on secure cloud infrastructure with:
- Encryption in transit: TLS 1.2 or higher for all data transfers (app and web)
- Encryption at rest: AES-256 for stored files and databases
- Access controls: Role-based, least-privilege access; only authorized personnel may access your data
- Audit logging: All access to sensitive data is logged and monitored
- Security reviews: Regular vulnerability assessments and security audits
While we implement industry-standard safeguards, no electronic system is completely immune to risk. Please use strong, unique passwords and report suspected security issues to privacy@aptsturnpro.com.
7. Data Retention
- Account data: Retained while your account is active and for 90 days after closure for reactivation or dispute resolution.
- Inspection videos & damage reports: Retained for the duration of your subscription plus 12 months for potential legal or lease dispute purposes, unless you request earlier deletion.
- Usage and analytics data: Aggregated data up to 24 months; raw logs up to 12 months.
After retention periods expire, data is securely deleted or irreversibly anonymized.
8. Account & Data Deletion
Both the Apple App Store and Google Play require apps that support accounts to provide users a way to delete their account and associated data. Although accounts on APTS Turn Pro are created and managed by your organization's administrator (not self-registered), we fully support and honor every user's right to request deletion of their personal data.
You can request complete deletion of your account and all associated data at any time. Requests are processed within 30 days.
How to Request Deletion
- In-App (iOS & Android): Go to Settings → Account → Delete Account within the APTS Turn Pro app. Confirm when prompted. Your personal data will be scheduled for permanent removal.
- Web Platform: Log in at aptsturnpro.com, navigate to Account Settings → Privacy → Request Data Deletion, and follow the confirmation steps.
- By Email: Email privacy@aptsturnpro.com from your work email address associated with your account, with subject line "Account Deletion Request." We will verify your identity and process the request within 30 days.
- Via Your Administrator: Since accounts are provisioned by your organization's administrator, you may also contact your administrator directly to request that your account and associated data be removed from the platform.
What Gets Deleted
- Your user profile, name, email, and contact information
- All inspection videos and photos you uploaded
- Damage reports tied solely to your personal account
- App preferences, notification settings, and usage history
What We May Retain
If your account is managed by your employer or a property management company, the account administrator may need to process the deletion on the organization's behalf. Contact your administrator or reach out to us directly.
9. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of all personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your account and personal data (see Section 8).
- Data Portability: Request your data in a machine-readable format (JSON or CSV).
- Opt-Out of Marketing: Unsubscribe from marketing emails via the link in any email or by contacting us. Transactional messages cannot be disabled while your account is active.
- Restrict Processing: Ask us to limit how we use your data in certain circumstances.
- Object to Processing: Object to our processing in certain circumstances.
To exercise any right, email privacy@aptsturnpro.com. We respond within 30 days.
10. Push Notifications
The APTS Turn Pro mobile app may send push notifications to:
- Notify you when a damage report is ready for review
- Send reminders for scheduled or overdue unit inspections
- Deliver important account and security alerts
You will be prompted to grant permission on both iOS and Android before any notifications are sent. You can manage or disable notifications at any time via device settings (iOS: Settings → Notifications → APTS Turn Pro; Android: Settings → Apps → APTS Turn Pro → Notifications) or inside the app under Settings → Notifications.
Disabling notifications does not affect your ability to use the app; you will continue to receive information by email.
12. Third-Party SDKs & Services
Our apps and website may integrate third-party SDKs and services. All third parties are contractually required to handle data in compliance with applicable privacy laws.
- Cloud Storage: Inspection videos stored on secure cloud infrastructure. Providers process data solely on our behalf.
- Email Delivery: Transactional and marketing emails sent via a third-party email service provider.
- Crash & Analytics: App crash reports and performance metrics may be collected via an analytics SDK. Data is anonymized and aggregated.
We do not integrate social media tracking SDKs or advertising network SDKs into our mobile applications.
13. Children's Privacy
APTS Turn Pro is a B2B platform intended solely for property management professionals aged 18 and older. Our Services are not directed to, marketed to, or intended for children under 13 (or 16 in the EEA).
We do not knowingly collect personal information from children. If we learn a child has submitted data through our Services, we will promptly delete it. Contact us at privacy@aptsturnpro.com if you believe this has occurred.
14. California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know: Disclose the categories and specific pieces of personal information we've collected about you in the past 12 months.
- Right to Delete: Delete your personal information (subject to legal exceptions).
- Right to Correct: Correct inaccurate personal information.
- Right to Opt-Out of Sale/Sharing: We do not sell or share personal information for behavioral advertising. No opt-out is needed, but contact us to confirm.
- Right to Limit Sensitive Data Use: We do not use sensitive personal information beyond providing our Services.
- Right to Non-Discrimination: We will not discriminate against you for exercising these rights.
To submit a California request, email privacy@aptsturnpro.com with subject "California Privacy Request." We respond within 45 days.
15. International Users
APTS Turn Pro is operated from the United States. Accessing our Services from outside the US means your information may be transferred to, stored, and processed in the US, where data protection laws may differ from your country.
EEA / UK users: Our legal bases for processing include performance of a contract, compliance with legal obligations, and legitimate interests in operating and improving our platform. You have GDPR rights including access, rectification, erasure, portability, and objection. Contact us to exercise these rights.
16. Changes to This Policy
We may update this Privacy Policy periodically. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Send an email notification to your registered account address
- Display an in-app notice the next time you open the APTS Turn Pro app
Your continued use of our Services after the effective date constitutes acceptance of the updated Privacy Policy.
17. Contact Us
For questions, concerns, deletion requests, data access requests, or privacy complaints, please contact us:
- Website: aptsturnpro.com
- Email: privacy@aptsturnpro.com
- Subject line: Use "Privacy Request" for data or deletion inquiries
We aim to respond within 5 business days, and to fulfill verified data requests within 30 days.
Prefer the web form? Send a message from our contact page.
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